We are experiencing communication failure in both T3-BB & T3-TB over Ethernet. Controller goes offline after 2-3mins of the initial connection with the Laptop and comes back online only after 10-15mins but suddenly goes offline again.
We have tried grounding of controllers & cross cable option too but no success so far. Updated the T3000 software but unable to upgrade controller firmware since we can not make a stable connection to the controller. Further we tried to establish the connection over RS485 but it is not working totally.
This particular order contained more than 10nos T3 controllers and every controller show the same issue. (The test controller that we ordered about 8 weeks ago (T3-TB) worked fine and still connects with the laptop without any issue)