T3000 Software crashes when selecting T3-22I after scanning

#1

Hello,
I have a T3-BB-32i and a T3-22i on an ethernet LAN. Using the T3000 software to do a scan, both devices show up. I can select the T3-BB-32i and configure it’s settings. When selecting the T3-22i, the T3000 application shows the HEALTH % drop down to 53%, then the application closes (disappears).
I have read the instruction for deleting the program files from the folder and doing a clean install of the app. This has not resolved the issue…

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#2

We weren’t able to reproduce the issue here, I’d try the usual debugging like switching around ethernet cables, try one device at a time… some folks were saying recently they had trouble with certain hubs so you could try a direct cable connection. I would also update the T3000 front end, you can do that from T3000 -> help -> check for updates -> update T3000. Standing by to help out more.

Maurice

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