Setting the range for inputs. [Firmware update fixed it]

It’s my first time using T3e-886. I’m trying to setup the input points and I can’t change the range of the input. How can I resolve this?

Sounds like you may not be connected to the device. What do you see when you click here at Tab1. Check the communications at Tab2, when you are connected you will see the communications health usually up around 100%

Thanks for the response. The issue is the software. I download the new version and it’s working.