The TSTAT outputs in T3000 and the equipment is active but the outputs I have assigned for cooling/heating show as off when scraped using an external BACnet tool.
Our plan is to deploy this thermostat throughout a building, and we have supplemental software that will then send commands to the thermostat via BACnet. The algorithms are receiving BACnet data showing that the cooling is OFF when in fact it is ON.
Any ideas on what the issue might be?