T3000 update & firmware update troubles

hi maurice
i have T3000 and T10 stat i was up dating it other evening an when it was all but thur in it update it would not open up the software program it wou i try ever thing i no to do i finally reinstalled the software before it would open to were i could logon to the software at all but the software was out of date so i try to update it to the latest then when it was about thur it done the same thing again.it would not open or login in DWAYNE

Its difficult to say what is going on from your description but in general, if you are having trouble updating T3000 you can always download the fairly recent version here:
https://temcocontrols.com/ftp/software/09T3000Software.zip
Once you have that downloaded, unzipped and installed you can run it and head to T3000 → help → check for updates to get the latest & greatest T3000.exe.

Once you have that running you connect and try scanning for devices. If you cannot connect then you can search this forum for ‘can’t connect’ and you’ll get many tips. In general its:
Connect over Ethernet if possible
Shut down other software that might be using the bacnet or modbus ports, including niagara whcih I have seen running as a service.
Temporarily disable virtual adapters, wifi, vpns and such. Use just the one and only wired ethernet adapter for scans.

If you have tried upating and perhaps only got part way thgouh the update, cycle power and try updating with the T3000 → update a single device, its called ISPTool and its a little simpler than the usual T3000 iunterface. Cycle power to the device and try the update in the first few seconds after power is coming on. The LED or backlight if it has one will be blinking with two blips, repeating every second or so. This is the time to do the firmware update. Search this forum for keyword ‘unbrick’ for more details.

i did reinstall the software again and each time it would not open anymore. Then when i open it, it was ok until i updated it then it would give me same thing and would not open. The application was not able to start correctly (0xc0000005) can you please help thanks

Hard to say from teh description what might be going on. Send on a few screen shots or reach out to us by email and we can coordinate a session over anydesk or teams.