New T3 Nano doesn't register in T3000

I have a brand new T3 Nano that doesn’t show up when scanned in T3000 using the magnifying glass to start. I’ve tried pinging the default IP and there’s no response even though traffic appears to be happening with the IP LED. Tried spying with Wire Sharks and it doesn’t show up there either.
Thanks in advance!

Hmm, havent seen something like this before. You could try connecting with a different router or hub, also can try a direct cable connection to your PC.

Perhaps the DHCP is not getting through, you could try setting up your PC and a router temporarily to 192.168.0.X. The Nano will be assuming the last known good IP address from the factory which is on if it cannot pick one up from your DHCP server.

If the Ethernet is totally not cooperating you can connect over RS485, you’ll need a USB-> RS485 converter like this one: